Returns & Exchanges Policy

At Esther Inspired, we want you to love your purchase. If you experience an issue with your order, we're here to help.

Returns

Because our pieces are handmade, we do not accept returns due to change of mind, incorrect purchases, or personal preference.

Natural Materials

Many of our designs feature natural freshwater pearls, gemstones, and other natural materials. Slight variations in color, shape, texture, and pattern are part of their unique beauty and should not be considered defects. These natural characteristics make each piece one of a kind.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and its packaging

If the issue is confirmed, we'll gladly replace the item when possible or provide an appropriate solution, which may include a refund. 

If a return is required due to a damaged or incorrect item, Esther Inspired will provide return shipping instructions at no additional cost to the customer. Please do not return an item without contacting us first.

Exchanges

At this time, we do not offer exchanges.

If you have any questions before placing your order, we're always happy to help you choose the perfect piece.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already been prepared for shipment. Once the order has been prepared or shipped, it can no longer be canceled. 

Contact Us

If you have any questions or concerns about your order, please visit our Contact page or send us a message on Instagram at @esther.inspired24.